Conference Day One - Wednesday, 14 October

09:20
Opening remarks from the Chair
DISRUPTION AHEAD – PLOTTING A COURSE TO SUCCESS

09:30
Council services digital transformation: where to begin when driving a transformation agenda
  • How emerging technology can offer government new ways of delivering services and products
  • Embracing innovative technology to grow and diversify local economies
  • Providing new channels to the community to engage with government
  • Empowering the constituents to self-service and get the information they need

Amit Srivastava
Chief Technology Officer
City of Ryde

09:55
Innovation and overcoming the obstacles of legacy systems
  • Transforming with a legacy
  • Understanding how to tackle legacy technology, update standards and guidance, and access and sharing useful data
  • Leading migration of mission critical systems in response to weak network infrastructure to avoid intermittent interruptions within platform

David Roulston
Chief Information Officer
ACT Government

10:20
Empowering Employees to Adopt New Technologies with Minimal Resistance to Change
  • Reduce time to productivity with real-time, contextual guidance within applications
  • Provide self-service in-app help and reduce the need to raise support tickets
  • Impart interactive training on-the-job and enable Learning in the Flow of Work
  • Drive higher returns on your IT investments with increased technology adoption

Sripathi Chakkravarthi
Regional Sales, ANZ
Whatfix

10:45
Meet the latest tech, product and service suppliers in our virtual exhibitor lounge

11:05
Take a break, make tea and make connections with other attendees and speakers in our interactive virtual networking lounge

11:20
Panel Discussion: Setting transformation up for success and getting it right from the start
  • How do you decide the scope and scale of the project?
  • What are the systems, processes and activities that Councils are putting in place to achieve their ambitions?
  • Breaking down silos and getting everyone on board, what’s key?
  • What’s the best way to measure success?

Moderator:

Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council

Panellists: 

Lalitha Koya
Manager ICT
Moorabool Shire Council

Paulo Mpliokas
Co-Founder and Director
Olympus Technology Services

Nathan Cram
Founder & Managing Director 
Brolly

12:00
VIRTUAL ROUNDTABLES

Join our virtual breakout rooms for a 2-way deep dive into the topic that means the most to you. Choose 2 out of 3, 30 minutes roundtables

1.  Combining lean, design thinking and robotics to improve customer experiences

Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council

2.  Driving digital transformation to prepare for population growth

Lalitha Koya
Manager ICT
Moorabool Shire Council

3.  Innovating in a world of legacy systems and infrastructure

David Roulston
Chief Information Officer
ACT Government

13:00
Closing remarks from the Chair

13:10
end of day one