09:20
Opening remarks from the Chair
DISRUPTION AHEAD – PLOTTING A COURSE TO SUCCESS
09:30
Council services digital transformation: where to begin when driving a transformation agenda
- How emerging technology can offer government new ways of delivering services and products
- Embracing innovative technology to grow and diversify local economies
- Providing new channels to the community to engage with government
- Empowering the constituents to self-service and get the information they need
Amit Srivastava
Chief Technology Officer
City of Ryde
09:55
Innovation and overcoming the obstacles of legacy systems
- Transforming with a legacy
- Understanding how to tackle legacy technology, update standards and guidance, and access and sharing useful data
- Leading migration of mission critical systems in response to weak network infrastructure to avoid intermittent interruptions within platform
David Roulston
Chief Information Officer
ACT Government
10:20
Empowering Employees to Adopt New Technologies with Minimal Resistance to Change
- Reduce time to productivity with real-time, contextual guidance within applications
- Provide self-service in-app help and reduce the need to raise support tickets
- Impart interactive training on-the-job and enable Learning in the Flow of Work
- Drive higher returns on your IT investments with increased technology adoption
Sripathi Chakkravarthi
Regional Sales, ANZ
Whatfix
10:45
Meet the latest tech, product and service suppliers in our virtual exhibitor lounge
11:05
Take a break, make tea and make connections with other attendees and speakers in our interactive virtual networking lounge
11:20
Panel Discussion: Setting transformation up for success and getting it right from the start
- How do you decide the scope and scale of the project?
- What are the systems, processes and activities that Councils are putting in place to achieve their ambitions?
- Breaking down silos and getting everyone on board, what’s key?
- What’s the best way to measure success?
Moderator:
Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
Panellists:
Lalitha Koya
Manager ICT
Moorabool Shire Council
Paulo Mpliokas
Co-Founder and Director
Olympus Technology Services
Nathan Cram
Founder & Managing Director
Brolly
12:00
VIRTUAL ROUNDTABLES
Join our virtual breakout rooms for a 2-way deep dive into the topic that means the most to you. Choose 2 out of 3, 30 minutes roundtables
1. Combining lean, design thinking and robotics to improve customer experiences
Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
2. Driving digital transformation to prepare for population growth
Lalitha Koya
Manager ICT
Moorabool Shire Council
3. Innovating in a world of legacy systems and infrastructure
David Roulston
Chief Information Officer
ACT Government
13:00
Closing remarks from the Chair
13:10
end of day one