08:00
Registration and welcome coffee
08:40
Opening remarks from the Chair
Martin Hopley
Chief Information Officer
Baw Baw Shire Council
DISRUPTION AHEAD – PLOTTING A COURSE TO SUCCESS
08:50
Council services digital transformation: where to begin when driving a transformation agenda
- How emerging technology can offer government new ways of delivering services and products
- Embracing innovative technology to grow and diversify local economies
- Providing new channels to the community to engage with government
- Empowering the constituents to self-service and get the information they need
Amit Srivastava
Chief Technology Officer
City of Ryde
09:20
Fostering creativity and innovation – helping get to ‘Why’
- Instigating and navigating self-disruption, while continuing to deliver effective services and support
- How to sell the value of smart technology to executives
- Technology is only 5% of the challenge – what is the rest?
Martin Hopley
Chief Information Officer
Baw Baw Shire Council
09:50
Transforming your IT services organisation to support and empower the business with digital & data functions
- Aligning IT to front-line business challenges and transformation opportunities
- Maturing your service capability to make it all stick – sustainability is key
- Achieving organisational alignment during all stages of transformation
Hyma Vulpala
EO - Digital & Data Transformation
Yarra Ranges Council
10:20
Partner Presentation
10:50
Morning tea
HARNESSING PEOPLE AND THE PASSION
11:20
Building and maintaining a culture to support innovation
- Creating and building the digital skills and ideals among the workforce to enable change
- Understanding how to frame transformation based on your citizens needs
- Community engagement and how to bring them on the transformation journey
Shay Namdarian
GM, Customer Strategy
Collective Campus
11:50
Building high-performing teams of tech leaders to access excellent outcomes
- Strategies to effectively manage, balance and satisfy matrix teams across organisation to encourage high-performance
- Communicating effectively and constantly to all levels of the organisation
- Aligning your team to front-line business challenges and transformation opportunities
Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council
12:20
CASE STUDY: Combining people, systems and processes: the why’s the how’s and the when’s
- Providing access to Council staff and customers access to the right data and information needed, in the right format and at the right time
- Assisting departments to run their business in the best possible way
- Embedding the Business Excellence philosophy throughout the process
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
12:50
Networking lunch
DISCOVERING SUCCESS AND HOW TO REPLICATE IT
13:50
TechOne Integration with Content Manager
Rick Newton
Business Transformation Manager
Hutt City Council, New Zealand
14:20
CASE STUDY: Combining lean, design thinking and robotics to improve customer experience at Willoughby council
- Improving digital processes through machine learning and RPA
- Understanding human centred design principles to improve citizen services
- Using research, feedback and engagement to consider the needs of citizens
Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
14:50
Case Study: Digital Transformation driven by population growth
- Examining how collaboration can manage risks
- Thinking outside the box – using EOI to create the right solutions
- Being agile while managing the red tape
- How Moorabool Council innovated to do more with less to prepare for growth
Lalitha Koya
Manager ICT
Moorabool Shire Council
15:10
Afternoon tea
15:40
Innovating in a world of legacy systems and infrastructure
- Transforming with a legacy
- Understanding how to tackle legacy technology, update standards and guidance, and access and sharing useful data
- Leading migration of mission critical systems in response to weak network infrastructure to avoid intermittent interruptions within platform
David Roulston
Chief Information Officer
ACT Government
16:10
Panel Discussion: Transformation - setting it up for success and getting it right from the start
- How do you decide the scope and scale of the project?
- What are the systems, processes and activities that Councils are putting in place to achieve their ambitions?
- Breaking down silos and getting everyone on board, what’s key?
- What’s the best way to measure success?
Moderator:Martin Hopley
Chief Information Officer
Baw Baw Shire Council
Panellists:Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
Lalitha Koya
Manager ICT
Moorabool Shire Council
Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council
TIME TO ROLL THE SLEEVES UP – SOLVING PROBLEMS FOR YOUR PEERS
16:40
ROUNDTABLE DISCUSSIONS
(2 rounds of 25 minutes)
- Data Management
- Cloud Services
- Cyber Security
- Digital Engagement
- Mobility Solutions
- Workplace Strategy
17:30
Informed Decisions Reduce Risk
- Get the big picture
- Receiving quality information to make informed decisions.
- How to stay up to date
Colin Chamberlain
Principal Analyst
AusCERT
17:45
Closing remarks from the Chair & Networking drinks