Martin Hopley
Chief Information Officer
Baw Baw Shire Council
09:20
Opening remarks from the Chair
DISRUPTION AHEAD – PLOTTING A COURSE TO SUCCESS
09:30
Council services digital transformation: where to begin when driving a transformation agenda
- How emerging technology can offer government new ways of delivering services and products
- Embracing innovative technology to grow and diversify local economies
- Providing new channels to the community to engage with government
- Empowering the constituents to self-service and get the information they need
Amit Srivastava
Chief Technology Officer
City of Ryde
09:55
Fostering creativity and innovation – helping get to ‘Why’
- Instigating and navigating self-disruption, while continuing to deliver effective services and support
- How to sell the value of smart technology to executives
- Technology is only 5% of the challenge – what is the rest?
Martin Hopley
Chief Information Officer
Baw Baw Shire Council
10:20
Tech Presentation - Whatfix
Learn how to drive digital adoption and unlock the true value of your enterprise application.
10:45
Meet the latest tech, product and service suppliers in our virtual exhibitor lounge
11:05
Take a break, make tea and make connections with other attendees and speakers in our interactive virtual networking lounge
11:20
CASE STUDY: Combining people, systems and processes: the why’s the how’s and the when’s
- Providing access to Council staff and customers access to the right data and information needed, in the right format and at the right time
- Assisting departments to run their business in the best possible way
- Embedding the Business Excellence philosophy throughout the process
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
11:50
TechOne Integration with Content Manager
Rick Newton
Business Transformation Manager
Hutt City Council, New Zealand
12:15
Panel Discussion: Setting transformation up for success and getting it right from the start
- How do you decide the scope and scale of the project?
- What are the systems, processes and activities that Councils are putting in place to achieve their ambitions?
- Breaking down silos and getting everyone on board, what’s key?
- What’s the best way to measure success?
Moderator:Martin Hopley
Chief Information Officer
Baw Baw Shire Council
Panellists:
Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
Lalitha Koya
Manager ICT
Moorabool Shire Council
Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council
12:55
VIRTUAL ROUNDTABLES
Join our virtual breakout rooms for a 2-way deep dive into the topic that means the most to you. Choose 2 out of 4, 30 minutes roundtables
1. Building high-performing teams or tech leaders to access excellent outcomes
Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council
2. Combining lean, design thinking and robotics to improve customer experiences
Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
3. Driving digital transformation to prepare for population growth
Lalitha Koya
Manager ICT
Moorabool Shire Council
4. Innovating in a world of legacy systems and infrastructure
David Roulston
Chief Information Officer
ACT Government
13:55
Closing remarks from the Chair
14:00
end of day one